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Thank you for visiting and shopping with us!
Respecting the privacy of your personal data is one of our highest priorities. Your trust is more valuable than anything else because it can not be purchased.
This Policy covers:
Unless otherwise defined, words used in this Policy shall take on the following definition:
“The Website”, “This Website”, “Our Website” means www.ukhwd.com - the place you love to shop!
UKHWD Supply is referred to as “UKHWD Supply”, “we”, “us” and “our” in this Policy. UKHWD Supply acts as controller, collector or processor of your Personal Data accessed and stored through www.ukhwd.com website and all of our communication channels (social media, email, phone or otherwise) and is responsible for it.
“Personal Data” means information that makes your devices identifiable or locatable and improves our services and your shopping experience. For further information keep reading or please refer to the below section.
The visitor, user and customer of this Website is referred to as “you”, “your” in this Policy. Yeah, we mean you.
This Policy applies to data collected and stored when you use the website (www.ukhwd.com) and when you contact us through social media, email, even phone or otherwise.
This Policy explains how we use Personal Data that we may collect when you access the Website or use any of our services, including Personal Data that may be shared by our business partner(s).
If you do not agree with this Policy, do not access or use our Website or any of our services. Do not provide information to us.
Do read this Policy with our Terms and Conditions.
OUR COMMITMENT TO YOU
We will only collect and use your personal data for the following purposes, to:
PERSONAL DATA WE NEED AND COLLECT
You need to give us information about yourself if you register on our Website. Of course we need to know who you are and where you live to deliver your items to you. It would be a bit hard – no, even impossible – to send your order if we did not use your contact details.
Not only this, we also need to identify you, inform and contact you, notify you about our special offers, send you order updates and let you know how the shipping process is going, provide the best customer service and support ever, improve your shopping experience with us, etc. It is really a long list – so much to do!
We analyze what you have bought, searched for and try to find out which products are the most liked and popular ones to ensure we are giving you what you want and providing the best we can do.
We store your visiting frequency to our Website and analyze your behavior so that we can have a chance to improve our Website, our services and support we provide to you. Technical Data such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform are important parameters for us.
You need to enter your financial information to checkout and buy your selected product.(including your credit or debit card details, although we do not hold them, our payment processors do, so you do not need to worry at all). Please notice that we legally have to keep a record of any financial transactions we do with you.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity.
If you choose not to give us your personal information, you may not be able to shop and buy anything from this Website, and you are unlikely to get a great shopping experience – but it is totally fine, it is your choice, we respect that.
HOW WE COLLECT THIS DATA
Information you provide us directly by yourself: It’s impossible to do some processes without collecting any data from you with your specific prior knowledge and consent. Some of the mentioned processes are: Signing up for an account on our Website, completing any forms such as registration forms, placing an order for products, participating in social media function with our Website, entering a promotion, corresponding with us (maybe by email, on social media, per phone or otherwise), etc.
Information we receive from other sources: Thanks to technology, we can receive information about you from other sources, such as other accounts, or other websites, including data brokers, our partners, social media providers, advertising networks and analytics partners, and payment and delivery service providers. The specific types of data that we may obtain depends on your settings for that source, and will be subject to their privacy policies.
Information collected by our IT systems automatically: Our IT systems may automatically collect information, such as the date and time of your visits, the pages you review while your visits, your electronic devices used to visit our Website, the website that navigated you to us, the Internet Service Provider, Internet Protocol (also known as “IP”) address, type and configuration of the internet browser of your electronic devices, browsing preference such as language settings, geo-location, operating system, and other usage and traffic information.
We may provide that kind of data (not necessarily personal data, mostly individual and/or aggregate data) to our partners in order to analyze how you, our visitors, use our Website and provide you an improved web experience according to the analyzed data. The more comfortable you browse our Website, the better shopping experience you get – everything is done to give you what you deserve.
This Policy does not refuse or limit our collection and use of such automatically collected and/or aggregated data.
We take advantage of the benefits of technology. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and making improvements to our Website.
WHAT ARE COOKIES?
Cookies are not any dangerous programs, they can not harm your computer and do not contain any viruses. Cookies are nothing more than text files that are stored on your computer and saved by your browser - containing data that helps websites identify your computer. Because they are text files, they cannot be executed and cannot infect or destroy other data on your computer.
Cookies should be considered more useful than dangerous. Without cookies, you could not have customized settings and would have to verify your identity each time you visited the websites. Thanks to cookies, websites work more efficiently, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
There are two main categories of cookies: first-party cookies and third-party cookies. Both are stored on your computer – so they are yours! But what is the difference?
First-party Cookies: These cookies are created by the website you review directly. Let’s say, if you land on our Website (www.ukhwd.com), the Website makes a cookie directly itself.
Third-party Cookies: These cookies are not created by the website you review directly. So what does that mean? Let’s say, you are browsing a website and it contains a YouTube video on its several pages. In this case, YouTube will set a cookie – that means the third party of the relevant website.
Session Cookies: These cookies only last through the browser session. To improve the understanding, let’s clarify what a browser session means. The browser session lasts as long as the browser is not exited, in other words closed. Once the browser is closed, the session ends, which means that the session cookie does no longer exist. The next time you want to browse the website, you will need to enter all your information again to begin a new session. That’s why you can say that these cookies are temporary.
Persistent Cookies – also called Permanent Cookies: Basically, these cookies are saved on your hardware so when you close the website and start it up again, the cookie is still there. So, you may ask if they exist forever – of course not! These cookies have an expiration date issued to it by the webserver and remain in existence until this date – or until it gets deleted manually.
Strictly Necessary Cookies – also called Required Cookies: Without these cookies, significant services such as remembering your login details or shopping bag items could not be provided. We use these cookies for the Website security and integrity, account authentication, privacy preferences, maintenance data, making the Website work correctly for browsing and transactions, tracking user conversions to protect you from fraudulent activities, etc.
Functionality Cookies – also called Customer Preference Cookies: These cookies enable the website to save choices made from the visitor’s side – yes, we mean your choices! That means that you have to make several choices just once – such as the country you live in, the language you would prefer, your user name and password so you can automatically log in, etc.
Performance Cookies – also called Analytics Cookies: The data stored by these cookies does not show personal details that could identify you directly or indirectly, because it analyzes more device-based movements rather than user-based behaviors. They collect anonymous information and count the number of visitors and save details about the traffic and visitor movements, which helps us to make improvements to our Website.
You can see the cookies we use as listed below.
The session variable for the site user
Customer logged in / not in variable
Logged in / not logged in variable for admin panel
Site Language, required variable for caching currency fields
Variable to keep whether the popup banner has been shown before
Variable that holds whether the cookie message has been shown to the customer before
The variable that keeps the way in which the products will be displayed on the product listing screen
Third Party Application Cookies
Zopim Live Support Variable
Analytics device information – for use by the application in the Google Tag Manager system
For user identification
Variable used to reduce Analytics request rate
Tawk Live Support Variable
Tawk Connection variable
Managing browser settings for several browsers:
It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.
HOW WE KEEP ALL THE DATA SAFE AND SECURE
Keeping you and your personal information safe and secure is very important to us. A wide variety of security technologies and procedures are used to protect your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
We store your data on computer servers with limited access located in controlled facilities to prevent personal data breach - below you can see the details.
Hosting of the Website: This website is protected by 256bit SSL certificate for you to have a safe shopping experience
Hosting of the Databases: All Databases are protected by the company Türk Telekom and their virtual host program
Several steps we take to for safety and security:
UKHWD Supply does not accept any responsibility for any loss or damage arising from your failure to comply with the above requirements.
However, keep in mind that the transmission of information via the Internet can not be completely secure and we cannot guarantee the security of your data transmitted. Any transmission of data is at your own risk. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
WHAT WE DO WITH THE COLLECTED DATA
To provide you a clear overview, we made the list below to show you in which activities we use your data. What we do, depends on the information itself of course. Please be aware that we may process your data using more than one legal basis depending on the specific legal grounds. If you need any further details about the legal stuff that is going on behind the scenes, feel free to contact us. We are always here to help you and alleviate your concerns.
Activities YOU Do:
We collect identity and contact data.
The more we know about you, the more we can help you. We register and manage your UKHWD Supply account with the help of this data and identify you each time you visit our Website to make your browsing much easier than ever. We send you account and service updates to keep you informed about any changes made by us and let you know about special offers you may be interested in. We work really hard to give you a perfect shopping experience and love to show our effort to you - that makes us proud.
Legal basis: Performance of a contract with you.
We collect identity, contact, financial and transaction data.
We need that information to process and manage your order delivery, including: deliver your purchases to you, notifying you about every order and shipping update, take payments and give refunds.
Legal basis: It is an important part of your contract commitment to you and we legally have to keep record of any financial transactions with you.
It is important for us to know what you think about UKHWD Supply. That is why we investigate anything said about us anywhere on the Internet. We do that especially when we see that you mentioned you are really unhappy with something related to us and post about it on public sources. We respond and react immediately to solve anything that borders you. But we also have to fight against fraudulent activity which can be really sad sometimes. We have to protect ourselves and our services, so we step in from time to time.
Legal basis: Making relationships better with you and sometimes protecting yourself, so our legitimate interests in running and increasing our business can remain.
It comes up that we ask for your opinion, feedback and response via surveys. Of course it is up to you whether you take part. If you decide to take part we will treat this as an important contract commitment to you.
Legal basis: Our legitimate interests in running and increasing our business is one of our priorities.
Activities WE Do:
We collect identity, contact, technical, usage, history profile and marketing data.
We do use data analytics for the purpose of optimizing our Website and services. Technical methods we use, e.g. Cookies, let you set default options (such as language, location and currency) and you do not need to do it every time you visit us, which increases the quality of your browsing time. We also monitor visitors (all of you!) to our Website and analyze your behavior to better understand your interests and to provide more relevant product recommendations and advertising. All the data helps us to see how much time you spend with us and if you enjoy this time with us. We define the different types of customers with different tastes and shopping frequencies and behaviors, and not only this, we also investigate which products are the most popular ones. We compare the number of favorites and the number of purchases which could lead us to change even our pricing. Any kind of information is used related to developing our marketing strategy and business. Your data serves us as a statistical market research in one way.
Legal basis: To give you the best possible shopping experience, it is important for us to know you better. Our legitimate interests in running and increasing our business is one of our priorities to increase your security when using our Website and to comply with our legal obligations, such as sanctions laws. There are some points, where we have legally no other choice any way. Most of our techniques help us to protect your information and our Website, as well.
We collect identity, contact, technical, usage, history, profile and marketing data.
We track which products you add to your favorites, what you’ve bought in the past, what you’ve searched for (and maybe not found) because we would like to find out what you like and get you to the products that you like faster. We profile your shopping interests and your style to ensure we are giving you what you want and bring you together with all the good stuff with our personalized recommendations. Investigating searching histories provide us the chance to define if we have any flaws and if yes, what they are. In addition: if you have a sold out item in your favorites, you will be informed by email if the product is back in stock.
Legal basis: It is important for us to know your preferences and stay ahead of the competition. Our legitimate interests in running and increasing our business is one of our priorities.
We collect identity, contact and profile data.
Anything you told us – maybe by email, on social media, per phone or otherwise – it counts. Your opinion is the main reason why we are here and why we service you at all. Our goal is to provide the best customer service and support that we can and make you feel that we are always on your side. We always listen to you and try to solve all your issues. We keep all the communication data stored to study how you use our services and which problems come your way.
Legal basis: It is an important part of our strategy to manage our relationship with you and also part of our contract commitment to you.
HOW LONG WE STORE YOUR DATA
Do not worry, your information won’t stay forever with us. We will store and process your data as long as it is necessary for the purposes we collected them. As soon as we meet our legal obligations and have no need for them anymore, they will be deleted. Please notice that if you delete your account, your data will still remain for an unpredictable time. Feel free to contact as if you would like to know about further details of the storage periods or to request a deletion. Be aware that we have absolutely no influence on the length of time your data is stored by social networks or other third party websites. For further information on this subject, please refer to the privacy policies of those third party websites directly.
WHY AND WHO WE SHARE YOUR DATA WITH
You may be concerned about this topic which is completely understandable. Yes, we do some data transfers – but ONLY for the purpose of service! We never, and won’t ever, sell any of your personal data to any third party. We know well that the bridge of trust between you and us isn't built easily. However, there are some points we need others to service you. We can say that in general the third-party providers that cooperate with us will only collect, use and disclose your data to the extent necessary to allow them to perform the services they provide to us. Unless we tell you differently, we do not have any right to use your data we share with the relevant third parties beyond what is necessary to assist us. By using our Website, you acknowledge and accept that your personal data will be processed for our services we try to provide perfectly.
Please be aware that we may also be legally required to disclose or provide access to our databases so as to cooperate with the applicable laws, regulations, court order and/or request from government authority, which we will provide for those specific requests.
Here is a brief overview who we need to cooperate and share your data with from time to time:
YOUR PRIVACY RIGHTS
Of course you have certain rights in relation to the personal data we store about you – because you are actually the owner of this information. Some of your rights only apply in certain circumstances.
Should you wish to exercise your rights, please contact us. Do not forget that we will require you to verify your identity before responding to any of your requests. If you have appointed someone else to do the request on your behalf, we need to see a valid power of attorney issued by you. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaint: If you have any concerns or complaints regarding the way in which we process your personal data, in other words this Policy, please feel free to contact us. Our contact details are at the end of this Policy.
Our Services are not designed for use by children under 13 years old. Children under that age are not allowed to register with us or use any of our Services, or even worse, submit any kind of their personal data through that Services. We never collect personal data from anyone under the age of 13 on purpose. If you have any reason to believe that anyone under the age of 13 has provided their personal data to us, please contact us immediately and we will work to analyze the situation and if necessary delete that information from our databases unquestionably.
HOW TO CONTACT US
You are the owner of your personal data and you have the right to know what is going on behind the scenes. Feel free to contact us if you have any concerns, questions, comments or requests. We welcome any kind of feedback and will be happy to solve your problems.
You can contact us by dropping us a line at firstname.lastname@example.org Or if you would like to do it in an old-fashioned way, you can write to us at:
Meriç Mah 5746 Sokak No:72 BORNOVA / İZMİR TURKEY
If you have reached the end of this Policy, we would like to thank you for being that patient.
Last Updated: November 2022 (Version 1.0)