Privacy And Cookie Policy

Check out our F.A.Q. or contact us.



Thank you for visiting and shopping with us! 

Respecting the privacy of your personal data is one of our highest priorities. Your trust is more valuable than anything else because it can not be purchased.

This Privacy Policy (referred to as “Policy” in this document) is aimed at answering all the questions and concerns you may have in your mind. Do not panic – you are always safe and secure with us. We keep our word. Just keep reading and relax. If you still have any further questions in relation to this policy, wait until the “How To Contact Us” section after all the explanations below.

This Policy covers:

  1. Introduction
  2. Our Commitment To You
  3. Personal Data We Need And Collect
  4. How We Collect This Data
  5. Cookies and Cookie Policy
  6. How We Keep All The Data Safe And Secure
  7. What We Do With The Collected Data
  8. How Long We Store Your Data
  9. Why And Who We Share Your Data With 
  10. Your Privacy Rights
  11. Children
  12. Changes To This Privacy Policy
  13. How To Contact Us



Unless otherwise defined, words used in this Policy shall take on the following definition:

“This Policy”, “The Policy”, “Policy” is the document you are reading right now under the link Privacy & Cookie Policy Link

“The Website”, “This Website”, “Our Website” means - the place you love to shop!

UKHWD Supply is referred to as “UKHWD Supply”, “we”, “us” and “our” in this Policy. UKHWD Supply acts as controller, collector or processor of your Personal Data accessed and stored through website and all of our communication channels (social media, email, phone or otherwise) and is responsible for it. 

“Personal Data” means information that makes your devices identifiable or locatable and improves our services and your shopping experience. For further information keep reading or please refer to the below section.

The visitor, user and customer of this Website is referred to as “you”, “your” in this Policy. Yeah, we mean you. 


This Policy applies to data collected and stored when you use the website ( and when you contact us through social media, email, even phone or otherwise. 

This Policy explains how we use Personal Data that we may collect when you access the Website or use any of our services, including Personal Data that may be shared by our business partner(s).

This Policy does not cover Personal Data that may be collected by third party websites – we do not own or control them. Our Website may include links to and from websites of our partner networks, partner boutiques, retailers, brands, advertisers, affiliates, social media platforms. If you follow a link to any of these mentioned websites, please keep in mind that they have their own privacy policies and this Policy does not apply to those websites.  Because UKHWD Supply can not be held responsible for the privacy policies or practices of those websites, it is recommended to check their policies before you submit any personal data to those websites. We do not own, control, employ or manage any kind of information related to third party websites. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Website’s Terms and Conditions.

If you do not agree with this Policy, do not access or use our Website or any of our services. Do not provide information to us.

Do read this Policy with our Terms and Conditions.

Your access to the website means that you acknowledged and accepted all the terms applied in this Privacy Policy at your own risk - especially the collection, processing and use of your personal data in accordance with the Policy. 


We will only collect and use your personal data for the following purposes, to:

  • fulfill your order(s)
  • give you a better shopping experience
  • keep you up to date with the latest offers and trends
  • help us to make our marketing more relevant to you and your interests
  • improve our services
  • meet our legal responsibilities


You need to give us information about yourself if you register on our Website. Of course we need to know who you are and where you live to deliver your items to you. It would be a bit hard – no, even impossible – to send your order if we did not use your contact details. 

Not only this, we also need to identify you, inform and contact you, notify you about our special offers, send you order updates and let you know how the shipping process is going, provide the best customer service and support ever, improve your shopping experience with us, etc. It is really a long list – so much to do!

We analyze what you have bought, searched for and try to find out which products are the most liked and popular ones to ensure we are giving you what you want and providing the best we can do.

We store your visiting frequency to our Website and analyze your behavior so that we can have a chance to improve our Website, our services and support we provide to you. Technical Data such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform are important parameters for us.

You need to enter your financial information to checkout and buy your selected product.(including your credit or debit card details, although we do not hold them, our payment processors do, so you do not need to worry at all). Please notice that we legally have to keep a record of any financial transactions we do with you.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity.

If you choose not to give us your personal information, you may not be able to shop and buy anything from this Website, and you are unlikely to get a great shopping experience – but it is totally fine, it is your choice, we respect that.



Information you provide us directly by yourself:  It’s impossible to do some processes without collecting any data from you with your specific prior knowledge and consent. Some of the mentioned processes are: Signing up for an account on our Website, completing any forms such as registration forms, placing an order for products, participating in social media function with our Website, entering a promotion, corresponding with us (maybe by email, on social media, per phone or otherwise), etc.

Information we receive from other sources: Thanks to technology, we can receive information about you from other sources, such as other accounts, or other websites, including data brokers, our partners, social media providers, advertising networks and analytics partners, and payment and delivery service providers. The specific types of data that we may obtain depends on your settings for that source, and will be subject to their privacy policies. 

Information collected by our IT systems automatically: Our IT systems may automatically collect information, such as the date and time of your visits, the pages you review while your visits, your electronic devices used to visit our Website, the website that navigated you to us, the Internet Service Provider, Internet Protocol (also known as “IP”) address, type and configuration of the internet browser of your electronic devices, browsing preference such as language settings, geo-location, operating system, and other usage and traffic information.

We may provide that kind of data (not necessarily personal data, mostly individual and/or aggregate data) to our partners in order to analyze how you, our visitors, use our Website and provide you an improved web experience according to the analyzed data. The more comfortable you browse our Website, the better shopping experience you get – everything is done to give you what you deserve. 

This Policy does not refuse or limit our collection and use of such automatically collected and/or aggregated data.



We take advantage of the benefits of technology. These technologies are used in analyzing trends, administering the Website, tracking users’ movements around the Website and making improvements to our Website.

Please see our Cookie Policy below for information as to how we use cookies in relation to our Services.



We (and probably other websites you can be directed to by links on our website) use cookies when you visit our website but do not worry – Everything you need to know is on this page.

What are Cookies?

Cookies are not any dangerous programs, they can not harm your computer and do not contain any viruses. Cookies are nothing more than text files that are stored on your computer and saved by your browser - containing data that helps websites identify your computer. Because they are text files, they cannot be executed and cannot infect or destroy other data on your computer.

Cookies should be considered more useful than dangerous. Without cookies, you could not have customized settings and would have to verify your identity each time you visited the websites. Thanks to cookies, websites work more efficiently, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

What kind of Cookies do we use?

There are two main categories of cookies: first-party cookies and third-party cookies. Both are stored on your computer – so they are yours! But what is the difference? 

First-party Cookies: These cookies are created by the website you review directly. Let’s say, if you land on our Website (, the Website makes a cookie directly itself.

Third-party Cookies: These cookies are not created by the website you review directly. So what does that mean? Let’s say, you are browsing a website and it contains a YouTube video on its several pages. In this case, YouTube will set a cookie – that means the third party of the relevant website.

Session Cookies: These cookies only last through the browser session. To improve the understanding, let’s clarify what a browser session means. The browser session lasts as long as the browser is not exited, in other words closed. Once the browser is closed, the session ends, which means that the session cookie does no longer exist. The next time you want to browse the website, you will need to enter all your information again to begin a new session. That’s why you can say that these cookies are temporary.

Persistent Cookies – also called Permanent Cookies: Basically, these cookies are saved on your hardware so when you close the website and start it up again, the cookie is still there. So, you may ask if they exist forever – of course not! These cookies have an expiration date issued to it by the webserver and remain in existence until this date – or until it gets deleted manually. 

Strictly Necessary Cookies – also called Required Cookies: Without these cookies, significant services such as remembering your login details or shopping bag items could not be provided. We use these cookies for the Website security and integrity, account authentication, privacy preferences, maintenance data, making the Website work correctly for browsing and transactions, tracking user conversions to protect you from fraudulent activities, etc.

Functionality Cookies – also called Customer Preference Cookies: These cookies enable the website to save choices made from the visitor’s side – yes, we mean your choices! That means that you have to make several choices just once – such as the country you live in, the language you would prefer, your user name and password so you can automatically log in, etc. 

Performance Cookies – also called Analytics Cookies: The data stored by these cookies does not show personal details that could identify you directly or indirectly, because it analyzes more device-based movements rather than user-based behaviors. They collect anonymous information and count the number of visitors and save details about the traffic and visitor movements, which helps us to make improvements to our Website.

Targeting Or Advertising Cookies: The cookies collect information about your browsing habits and are used in order to make advertising more relevant to you and your interests – personalized advertising - so that ads get less annoying. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. The cookies are usually placed by third party advertising networks with our permission, which is also mentioned in our Privacy Policy.  

You can see the cookies we use as listed below.

Software Cookies


​psid => 

The session variable for the site user

l => 

Customer logged in / not in variable

abh =>

 Logged in / not logged in variable for admin panel

dc2u => 

Site Language, required variable for caching currency fields


Application Cookies


popup =>

 Variable to keep whether the popup banner has been shown before

CerezMesaji => 

Variable that holds whether the cookie message has been shown to the customer before

viewStyle => 

The variable that keeps the way in which the products will be displayed on the product listing screen


Third Party Application Cookies


__zlcmid =>

 Zopim Live Support Variable

_ga =>

 Analytics device information – for use by the application in the Google Tag Manager system

​_gid => 

For user identification

_gat => 

Variable used to reduce Analytics request rate

__tawkuuid => 

Tawk Live Support Variable

TawkConnectionTime = 

Tawk Connection variable


Browser Settings

If you don’t make any changes at your browser you use and continue to visit our Website, it is assumed that you consent to us continuing to download cookies onto your device. Most browsers allow you to manage cookies like disabling cookies or increasing your browser security settings to at least prompt before any cookie is created. It can not be denied that life on the Internet is much easier with Cookies but if you are concerned about computer-based systems collecting information about your browsing habits and even profiling you, then it may be the best option for you to make some changes. Please note that if you choose to disable cookies on your electronic device, you may observe that some of the features and functionality of our websites may not work properly. Additionally, our cookies may be accessible by third parties or provided by third parties - We do not have any control over and are not responsible or liable for such third parties’ collection and use of the cookies. Please refer to those third parties’ relevant policies regarding their collection and use of cookies for further information.

Managing browser settings for several browsers:


It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.



Keeping you and your personal information safe and secure is very important to us.  A wide variety of security technologies and procedures are used to protect your personal information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. 

We store your data on computer servers with limited access located in controlled facilities to prevent personal data breach - below you can see the details.

Hosting of the Website:  This website is protected by 256bit SSL certificate for you to have a safe shopping experience

Hosting of the Databases: All Databases are protected by the company Türk Telekom and their virtual host program 

Several steps we take to for safety and security:

  • If you decide to create an account with us, our Website allows you to set your user password by yourself. Your account and all the data in it, will be protected by your chosen password for your privacy and security. Your password will be encrypted several times, so that even people who have access to the database can not solve your password. But there are some points that are not under our control: 
  • We recommend you to use strong passwords with your account. Never ever use passwords like “123456” or “111111”. Make combinations of upper and lower case letters, numbers and even symbols. Please be aware that you are the responsible party for the strength of your password.
  • You are also the responsible party for guarding your password and any activities or actions under your password. Never share your password with anyone else – yes not even your best buddy.

UKHWD Supply does not accept any responsibility for any loss or damage arising from your failure to comply with the above requirements.

  • Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology. This SSL protocol prevents your information from falling into the hands of third parties especially on the pages where sensitive data is asked from your side. Every stage of the communication between the Website and bank for credit card transactions is secured.
  • We do not keep details of your credit card that would enable any third party to transact using your card (such as your CVV number).


However, keep in mind that the transmission of information via the Internet can not be completely secure and we cannot guarantee the security of your data transmitted. Any transmission of data is at your own risk. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.



To provide you a clear overview, we made the list below to show you in which activities we use your data. What we do, depends on the information itself of course. Please be aware that we may process your data using more than one legal basis depending on the specific legal grounds. If you need any further details about the legal stuff that is going on behind the scenes, feel free to contact us. We are always here to help you and alleviate your concerns.

Activities YOU Do:

  • Creating an account and being a new customer of this Website (either directly or indirectly, e.g social media)

We collect identity and contact data.

The more we know about you, the more we can help you. We register and manage your UKHWD Supply account with the help of this data and identify you each time you visit our Website to make your browsing much easier than ever. We send you account and service updates to keep you informed about any changes made by us and let you know about special offers you may be interested in. We work really hard to give you a perfect shopping experience and love to show our effort to you - that makes us proud.

Legal basis: Performance of a contract with you.

  • Shopping with us and placing an order

We collect identity, contact, financial and transaction data.

We need that information to process and manage your order delivery, including: deliver your purchases to you, notifying you about every order and shipping update, take payments and give refunds. 

Legal basis: It is an important part of your contract commitment to you and we legally have to keep record of any financial transactions with you.

  • Posting, Commenting about us and tagging us on social media or other platforms

It is important for us to know what you think about UKHWD Supply. That is why we investigate anything said about us anywhere on the Internet. We do that especially when we see that you mentioned you are really unhappy with something related to us and post about it on public sources. We respond and react immediately to solve anything that borders you. But we also have to fight against fraudulent activity which can be really sad sometimes. We have to protect ourselves and our services, so we step in from time to time. 

Legal basis: Making relationships better with you and sometimes protecting yourself, so our legitimate interests in running and increasing our business can remain.

  • Providing Feedback to us

It comes up that we ask for your opinion, feedback and response via surveys. Of course it is up to you whether you take part. If you decide to take part we will treat this as an important contract commitment to you.

Legal basis: Our legitimate interests in running and increasing our business is one of our priorities.

Activities WE Do: 

  • Using data analytics

We collect identity, contact, technical, usage, history profile and marketing data.

We do use data analytics for the purpose of optimizing our Website and services. Technical methods we use, e.g. Cookies, let you set default options (such as language, location and currency) and you do not need to do it every time you visit us, which increases the quality of your browsing time. We also monitor visitors (all of you!) to our Website and analyze your behavior to better understand your interests and to provide more relevant product recommendations and advertising. All the data helps us to see how much time you spend with us and if you enjoy this time with us. We define the different types of customers with different tastes and shopping frequencies and behaviors, and not only this, we also investigate which products are the most popular ones. We compare the number of favorites and the number of purchases which could lead us to change even our pricing. Any kind of information is used related to developing our marketing strategy and business. Your data serves us as a statistical market research in one way.      

Legal basis: To give you the best possible shopping experience, it is important for us to know you better. Our legitimate interests in running and increasing our business is one of our priorities to increase your security when using our Website and to comply with our legal obligations, such as sanctions laws. There are some points, where we have legally no other choice any way. Most of our techniques help us to protect your information and our Website, as well. 

  • Storing your purchase history and favorites

We collect identity, contact, technical, usage, history, profile and marketing data.

We track which products you add to your favorites, what you’ve bought in the past, what you’ve searched for (and maybe not found) because we would like to find out what you like and get you to the products that you like faster. We profile your shopping interests and your style to ensure we are giving you what you want and bring you together with all the good stuff with our personalized recommendations. Investigating searching histories provide us the chance to define if we have any flaws and if yes, what they are. In addition: if you have a sold out item in your favorites, you will be informed by email if the product is back in stock.

Legal basis: It is important for us to know your preferences and stay ahead of the competition. Our legitimate interests in running and increasing our business is one of our priorities.

  • Storing your contact and interacting history with us  

We collect identity, contact and profile data.

Anything you told us – maybe by email, on social media, per phone or otherwise – it counts. Your opinion is the main reason why we are here and why we service you at all. Our goal is to provide the best customer service and support that we can and make you feel that we are always on your side. We always listen to you and try to solve all your issues. We keep all the communication data stored to study how you use our services and which problems come your way. 

Legal basis: It is an important part of our strategy to manage our relationship with you and also part of our contract commitment to you.


Do not worry, your information won’t stay forever with us. We will store and process your data as long as it is necessary for the purposes we collected them. As soon as we meet our legal obligations and have no need for them anymore, they will be deleted. Please notice that if you delete your account, your data will still remain for an unpredictable time. Feel free to contact as if you would like to know about further details of the storage periods or to request a deletion. Be aware that we have absolutely no influence on the length of time your data is stored by social networks or other third party websites. For further information on this subject, please refer to the privacy policies of those third party websites directly. 


You may be concerned about this topic which is completely understandable. Yes, we do some data transfers – but ONLY for the purpose of service! We never, and won’t ever, sell any of your personal data to any third party. We know well that the bridge of trust between you and us isn't built easily. However, there are some points we need others to service you. We can say that in general the third-party providers that cooperate with us will only collect, use and disclose your data to the extent necessary to allow them to perform the services they provide to us. Unless we tell you differently, we do not have any right to use your data we share with the relevant third parties beyond what is necessary to assist us. By using our Website, you acknowledge and accept that your personal data will be processed for our services we try to provide perfectly.

Please be aware that we may also be legally required to disclose or provide access to our databases so as to cooperate with the applicable laws, regulations, court order and/or request from government authority, which we will provide for those specific requests.

Here is a brief overview who we need to cooperate and share your data with from time to time:

  • Many other companies and people we employ. We need to share your data with them, but only in order to offer you the widest possible choice of fashion items on our Website. Each of them is responsible for a different activity.
  • Third party service providers for hosting our Website, providing IT systems and software support to us. 
  • Professional analytics and search engine providers that assist us in the improvement and optimisation of our Website. We provide them aggregated and anonymised information (a type of statistical data) to ensure that you are not identified. We never disclose aggregate information to a relevant third party in a manner that would identify you personally. 
  • Third party payment transaction processors or payment gateways. UKHWD Supply does not store your payment information – we only allow the payment processing service you have selected yourself to process your data. These third party payment providers process your data as a data controller and are responsible for use and sharing of your information.  It is recommended to carefully review the third-party payment processor privacy policies before completing any kind of transaction, so you can understand the manner in which your personal information will be handled by these providers.  
  • Third party service providers that we engage to deliver products and goods you have ordered. These are companies that do anything to get your purchases to you, such as warehouses, order packers, and delivery companies.
  • Advertising networks that may use automated technologies (e.g. Cookies – especially Targeting or Advertising Cookies) to collect information about your Website activity. This is used to target advertising to you and define your interests, which is harmless. To read more about Cookies, please read our Cookie Policy right here  Privacy & Cookie Policy Link
  • Affiliate networks through whom you have accessed our Website. They help us reach out to potential new customers. The affiliate networks act as separate and independent Controllers in relation to that personal data. 
  • Our professional advisers include our lawyers, bankers, auditors and insurers who provide legal services.
  • Fraud prevention and detection agencies to protect you and ourselves as well. For this goal, we may share personal data that is required to make identity checks, together with account information. We may share your personal data in order to carry out these checks on our behalf with organizations (including law enforcement agencies). Please keep in mind that these third parties may retain a record of the data we provide to them for this purpose.
  • Any third party to whom we may decide to sell, transfer, or merge parts of our business or our assets. If that kind of change happens to our business, the new owners may use your personal data in the same way as set out in this Policy.
  • Social media and other platforms. UKHWD Supply can not be responsible for your participating in social media functions with our Website. Any kind of action taken through external social media platform services that this Website participates in, are custom to the Terms and Conditions as well as the privacy policies held with each social media platform respectively. That is why we recommend to take advantage of those platforms wisely and interact with them with care and caution in regard to their own privacy policies. Be aware that this Website may use social sharing buttons to allow you share our content directly from our Website to the social media platforms. You are advised before using such social sharing buttons that you do so at your own discretion and risk. Please note that the social media platform may track and save your request to share a Website content respectively through your social media platform account.   


Of course you have certain rights in relation to the personal data we store about you – because you are actually the owner of this information. Some of your rights only apply in certain circumstances.

Should you wish to exercise your rights, please contact us. Do not forget that we will require you to verify your identity before responding to any of your requests. If you have appointed someone else to do the request on your behalf, we need to see a valid power of attorney issued by you. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

  • Access:  You have a legal right to access to a copy of your personal data held by us. We may not provide you with certain personal data related to another’s rights (where providing the personal data we hold about you would reveal information about another person) or where another exemption applies.
  • Deletion / Erasure: In certain circumstances, you may request us to delete your account and personal data related to it. Please note that although your personal data may be removed from our databases, UKHWD Supply may retain the anonymous information contained in the data you have provided, and such information will continue to be used by us for statistical purposes. At that point, the data can no longer identify you personally. On some occasions, we may retain the personal data if there are valid grounds under law for us to do so (e.g. for the defense of legal claims or freedom of expression) but we will let you know if that is the case.
  • Correction: You have a legal right to update/correct your personal data. You can update certain information in Membership Settings, such as your name, email address, password, etc. You can also request the correction by contacting us but please note that in some cases we can ask you to explain in detail why you need to change your personal data. 
  • Restriction: You have a legal right to ask us to stop processing the personal data we hold about you in certain circumstances. Please note that if we stop processing the personal data, we may use it again if there are valid grounds under data protection law for us to do so (e. G for the defense of legal claims or for another’s protection). Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.
  • Objection: You have a legal right to object to the processing of your personal data in certain circumstances and we will consider your request. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms. Please provide us with detail as to your reasoning so that we can assess whether there is a compelling overriding interest in us continuing to process such data or if we need to process it in relation to legal claims. Also note that you may exercise your right to request that we stop processing the data whilst we make the assessment on an overriding interest.  
  • Stop Direct Marketing Messages: When you create an account with us, you may give your consent to receive certain marketing emails or other notifications from us. If you no longer want to receive that mail from us, you can change your preferences at any time in the “My Information” settings. Please note that it sometimes takes a short amount of time to refresh the status in our records for these purposes.
  • Information about Computer-System Decision: You have a legal right to request explanations where we carry out automated decision making when we process your personal data. This form of processing is permitted where it is necessary as part of our contract with you providing that appropriate safeguards are in place or your explicit consent has been obtained. 
  • Complaint: If you have any concerns or complaints regarding the way in which we process your personal data, in other words this Policy, please feel free to contact us. Our contact details are at the end of this Policy.


Our Services are not designed for use by children under 13 years old. Children under that age are not allowed to register with us or use any of our Services, or even worse, submit any kind of their personal data through that Services. We never collect personal data from anyone under the age of 13 on purpose. If you have any reason to believe that anyone under the age of 13 has provided their personal data to us, please contact us immediately and we will work to analyze the situation and if necessary delete that information from our databases unquestionably.


UKHWD Supply reserves the right to change this Policy from time to time. All changes to this Policy are effective as of the stated “Last Updated” date. If we make significant changes, we will notify you by posting an announcement or sending you an email. It is still recommended to check this page out occasionally. If you do not agree with the updated Privacy Policy, you must immediately stop using our Website, product(s) and service(s).


You are the owner of your personal data and you have the right to know what is going on behind the scenes. Feel free to contact us if you have any concerns, questions, comments or requests. We welcome any kind of feedback and will be happy to solve your problems. 

You can contact us by dropping us a line at Or if you would like to do it in an old-fashioned way, you can write to us at:

Meriç Mah 5746 Sokak No:72 BORNOVA / İZMİR TURKEY

If you have reached the end of this Policy, we would like to thank you for being that patient.

Last Updated: November 2022 (Version 1.0)





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