Delivery & Shipping

 

 

Delivery & Shipping 

Thank you for choosing UKHWD Supply. Your satisfaction is important to us. We provide Express Shipping to all countries we deliver to. Your Order will be sent by FedEx,DHL,TNT or UPS depending on availability of the respective companies.

Tracking will be provided via the shipping company and you will be informed via email. Shipping Days may vary depending on location of your order (Europe 1-3 work days,America 3-5 work days and 5 work days for Worldwide). Please note that our delivery service is not available during public holidays.

 

Available Countries: 

Europe:

Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Norway, Northern Ireland, Slovakia, Slovenia, Spain, Sweden, Switzerland, Poland, Portugal, Romania, Russia, Ukraine, United Kingdom

Asia:

Armenia, Azerbaijan, Georgia, Japan, Kazakhstan, Korea(South), Kyrgyzstan, Mongolia, Tajikistan, Uzbekistan

America:

Canada, Equator, United States of America

Others:

Australia, Bosnia and Herzegovina, Cyprus(Northern), Iraq, Israel, Lebanon, Montenegro, Qatar, South Africa, Saudi Arabia, United Arab Emirates 

 

Unfortunately, if you can’t locate your country on the list above, it means that we are currently unable to service that area – but be sure that we are working hard behind the scenes and hope to reach you soon! 

 

Time:

Please allow us 1-2 business days to prepare your order and put our love in it.We need that time to make sure that everything is perfect and completed. Be aware we are not shipping during public holidays.

The average arrival time we can offer you with Express Shipping changes based on your country of order. If you are ordering from Europe it will take 1-3 business days, if you are ordering from America 3-5 days and for the rest of the World it will take 5 days for the package to arrive. 

However, on very rare occasions, unexpected delays can come up. 

We work in cooperation with professional companies who we employ to run our business such as FedEx, DHL, TNT, UPS. The Tracking Information will be provided as your order is identified by our system by one of the Shipping Companies.

 

You can track your shipment with the respective company via links below:

https://www.fedex.com/en-us/tracking.html

https://www.dhl.com/tr-en/home/tracking.html

https://www.ups.com/track?loc=en_US&requester=ST/

https://www.tnt.com/express/en_us/site/tracking.html

Please make sure to enter your address correctly so as not to encounter any shipment  related issue. Incase your cargo is deemed lost or a situation in this caliber happens please contact us at info@ukhwd.com or reach us from CONTACT US segment on our Website

Should your delivery take longer than 15 business days, please contact us and we will help you with the unexpected issues.

Costs:

Shipping costs can vary depending on your country of order, you can see your shipping fee at the check out screen before completing your purchase.

 Free international shipping is offered on orders over 250 EURO.

 

Duties & Taxes: 

Any duties & taxes are the responsibility of the buyer. Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific destination or region.

If you are not able to provide the identification document required by the local customs, your order will be returned and all associated return costs will be deducted from your refund amount.

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

UKHWD Supply has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

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