We deliver with companies such as: FedEx, DHL, TNT and UPS.
Which countries do you ship to?
You can check out which countries we ship to right here.
What are your shipping costs?
The shipping costs vary from region to region. You can see your fee at the check out.
Where do you ship my ordered products from?
We ship all of our products from our warehouse located in İzmir, Turkey. That is our physical store. To see the detailed address, you can check the contact information here.
How will you ship my order?
We will ship your order by one of the listed courier services, mentioned above. Which one will carry your products, depends on the region you live in.
How Can I Know That My Order Is Dispatched?
As soon as your order leaves our warehouse and has been shipped, you will be informed by a confirmation email by the assigned shipping company that includes all the information you will need, especially the tracking information.
I did not get my confirmation email for my order yet. What should I do?
There is a possibility that you entered your email address incorrectly or incompletely. It also may have landed in your junk mail. If both of these situations are not the case, feel free to contact us and let us know about your problem on email@example.com . We would be happy to help you and will send you another order confirmation mail.
How long does it take you to ship the order?
We spend approximately 1-2 business days to prepare your order to make sure that everything is perfect and complete.
How long will it take to receive my order?
We at UKHWD Supply offer you express shipping service, the days vary from region to region and listed as below.
Europe: 1-3 business days
America: 3-5 business days
Worldwide: 5 business days
Do you offer same day delivery?
Unfortunately no, we require 1-2 business days to prepare and deliver your order.
The Status of my order is still “in process”. When will you ship it?
Please allow 1-2 business days for your order to be processed – this does not include weekends and public holidays. After that point, it is on the courier service. Your tracking information will be sent via the shipping company as soon as your order has been processed.
How can I track my order?
The tracking number and such will be provided to you by the shipping company after we dispatched your order.
Can I pick up my order by myself?
Unfortunately no. However with the help of Express Shipping, it will be on your doorstep in a short time.
Why Is My Order Late?
It takes us 1-2 business days to process and complete your order preparation normally. Sometimes things may go wrong, but we always do whatever we can to bring you with your order together as quickly as possible. If you’ve got your dispatch email, then be sure that it is on its way to you. After we ship your stuff it is up to the courier service, but you will get a confirmation email containing any information you will need to investigate where your order is. Although all these services, if something isn’t right here, please feel free to contact us and we will do anything we can to solve your problems.
My order has already been shipped but I do not want or need it anymore. Can you help me?
If you decided to cancel your order after the shipping process started, please start a return request and we will take it from here. For more information please look into our Returns & Refunds Page.
My order has already been shipped but I need to update my delivery address. Can you help me?
Please contact us as soon as possible if you need any updates for your delivery address. But it may occur that a rerouting of your delivery address may be charged by the courier service. Or there can be delays in your shipment time.
Why is UKHWD Supply pricing special?
It's down to our unique business model. At UKHWD Supply, we are aiming for you to meet our street fashion and style worldwide, expertly curated for you by our team.
Although we don’t have any control over price variation, we will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your delivery destination at the checkout.
Please note: Placing an item in your shopping basket does not reserve it at a particular price.
Will my personal details stay safe?
What payment methods do you accept?
Some of the payment methods we accept are as below:
We at UKHWD Supply have a lot more alternative payment methods for you, you can check them from here.
Which currencies can I pay on UKHWD Supply with?
You can pay with Euro (EUR), Dollar (USD) or Pound (GBP) currencies at the moment, we at UKHWD Supply are working on adding more options for you to have an easier experience.
When will I be charged for my order?
The time at which you’ll be charged for your order, depends on the payment method you chose at the checkout point. If you pay by an authorized credit card, your full payment will be taken immediately and you will receive an email confirming that your order has been successful. If your card is not authorized, payment will not be taken and we'll email to let you know that your bank or card issuer won't authorize the payment.
Please notice, that even if your card is not authorized, it may look like UKHWD Supply has taken your payment from your account due to some bank or card issuer may reserve the amount in your account immediately for a short period.
My card is charged, but I do not think my order went through. How can you help me?
Please contact us as soon as possible with the information about the important details such as: the email address you used to place your order, order date and time, order amount, and payment method. We will be happy to solve your problem once we get that information.
How is UKHWD Supply's checkout and payment systems managed?
Our checkout and payment systems are protected and managed by 256bit SSL certificate as our payment service provider and the bank/alternative payment providers.
Will I be charged any additional fees? Like International Bank Fees?
We'll only charge the total amount you can view in your basket. However, keep in mind that there may be foreign transaction fees depending on your bank's policies.
Make sure to check your bank's transaction fee policies as you'll be responsible for these fees – those charges come directly from your bank and are totally outside of our control. Unfortunately we can’t guarantee that you won’t be charged an extra fee while placing an order.
Do I Need to Pay Taxes/Duties?
Any type of Taxes and Duties are the responsibility of the buyer.
My payment failed, what should I do?
You need to place your order again, if your payment has been declined. To avoid this from happening again, we recommend you double check the following steps:
- The card details to ensure all the information that has been entered is correct and complete, e.g your billing address.
- The expiry / expiration date.
- Security Code – the three digits on the back of your card.
If you are sure you did everything correctly, then it may help to contact your bank or card issuer for further information. In the meantime you are free to try to pay with another card of course.
What should I do if I’ve been overcharged for my order?
We are really sorry if your shopping experience is disturbed by charging more than you were expecting for your order. Sometimes there is a reason that is not up to us:
The transaction fee policies of banks. We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout then your bank will convert the amount using their exchange rate.
Next time you shop with us, click on the world at the top left corner of any page, then select your currency from the list if it isn't already selected. If there is more than one currency available to you, you'll be able to choose the other currency here too. If you still have the feeling you've been overcharged for your order, then please get in touch with us and we’ll look into it further for you.
Why is there a pending charge for an unsuccessful order there?
For a Standard Bank Process:
If your order has been unsuccessful, you may see a pending charge on your account. This amount of money will be transferred back to your account within a few business days. However, if you have not received your funds within 5 business days, please contact us.
For Alternative Payment Methods:
Please note that all the alternative payment methods we provide are independent payment companies and we have no influence on any step of the process. If you have any trouble with your order, please contact the respected payment company.
Can I get a refund if the price has changed since I ordered it?
If you want to start a return and refund please contact us first so we can make every step of this process an easy one for you.
What is sales tax?
Sales Tax is applied on items shipped to the USA. You'll see sales tax applied to your order, which will be applied for the USA delivery address that you've selected - it may change if you change your delivery address. Sales tax is calculated when the product is delivered to you. The tax is calculated based on state rates and the items you are purchasing.
What is VAT?
VAT, stands for Value Added Tax, and is in the European Union (EU) a general consumption tax. It applies to almost all goods and services that can be bought and sold for use or consumption in the EU.
RETURNS & REFUND
Returns and Refunds Policy
How do I return a product I purchased?
You can start by getting in contact with us via firstname.lastname@example.org , depending on your return reason, we at UKHWD Supply will start your process accordingly.
How do I get my refund?
After your product returns to our warehouse and we have completed the necessary quality controls. Your refund process will be handled via the payment method you preferred on your purchase.
The Refunds and Returns Policy does not cover me, can I still return?
Unfortunately, we can only help you depending on our Term and Policies boundaries, however if you have such a situation, feel free to contact us so we can find a way to help you.
Can I exchange instead of a return?
We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.
How long does it take for my return to be completed?
Due to varying shipping times we cannot give you a specific time period, however as soon as your order reaches our warehouse, you will be informed about the remaining process asap.
How do I package my product for return?
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
I do not have the original packaging you sent, can I return it?
If that's the case, repack your order in a secure, waterproof package with labels and tags still attached and we can continue our return process.
Do You Pay For Return Shipping Costs?
Return Shipping Costs are always in the customers responsibility.
Do you refund the delivery charge?
We will only refund the cost you had to pay during your purchase.(Shipping fee excluded)
How Long Will It Take To Get My Refund?
After your package reaches us, it will take 7 working days to get your refund. Please note that timing can vary depending on your bank as well.
I sent my product in return. What now?
Wait until we send you an email when your product arrives at our warehouse and will update you about return and refund processes.
Can I return more than one order?
As long as your package is attached with necessary labels and tags,we can continue our return process.
How do I know you received my returned products?
We will send you an email via email@example.com to inform you that your package is with us and we are working on the return processes.
How do the products fit?
You can see the sizes and their measurements on the Size&Fit section of the product you want to purchase.
How can I know that the product fits my size?
We at UKHWD Supply design our products to be as comfortable and as easy fit as possible. You can check our Size Guide for comparison.
How can I be sure that I choose the right size?
You can check the Size Guide to compare our products with your countries size similarities. If you need more information, you can also check the Details section to see their Body fit and Size&Fit section to see exact measurements of our products.
What if my product does not fit?
Please contact us via firstname.lastname@example.org . You can return your item to us for a refund, and then place a new order to get the item of your choice.
What are the after care instructions? How can I keep my products clean?
You can find the after care, washing and cleaning instructions on the labels inside our products.
Can I find the after care instructions on the product?
All the instructions you need for the specific product in your hand, is ready on the label inside the product.
Are your products you sell authentic?
All of our products without any exceptions, are 100 % authentic, original, genuine, bona fide! They come directly from the UKHWD Supply brand and our designers. Do not hesitate to contact us if you are not convinced and have any concerns, we will be happy to help you with all your questions.
Do you have any Cruelty-free products?
Unfortunately we don't have any cruelty free products, we will update you as soon as we have progressed on this subject!
Where can I get a promo/discount code to use on my order?
We at UKHWD Supply regularly give discount codes via our social media, website and mobile app. Follow us to keep up to date with our offers!
Can you help me with my promo/discount code?
If you are having any problems about applying your code, please contact us via email@example.com
Can I use more than one promo/discount code on my order?
You can only apply one code per purchase.
What are the items I can not apply a promo/discount code on? Are any items excluded from promotions/discounts?
We distribute our codes on a spesific product or category. You can apply your code on their respective products or category at the checkout.
How do I find out about your promotions/discounts?
Subscribe to our Newsletter, follow UKHWD Supply on social media or download our App to find out about our latest products, offers and more!
How do I add a promo/discount code to my order?
You can see the segment on the Payment page during checkout.
My promo/discount code isn’t working. What should I do?
Please recheck the dates of your period of validity and contact us if you are still having problems.
Do you offer a discount or promo for students?
We don’t have special codes for students yet. Follow us for possible offers in the future!